+173 – The happened a few months ago and just had me dumbfounded.
A user puts in a ticket regarding her OneDrive not syncing and calls me. We’ll call her Mary. The call goes as follows:
Me: “IT support, John speaking.”
Mary: “Hey, it’s Mary, I was calling to follow up on my ticket for One Drive”
Me: “Sure no problem, there are a few things we can try over the phone. You should have a blue cloud icon on the bottom right side of the screen, near the clock.”
Mary: “I don’t see a clock.”
Me: “Okay, that probably means your task bar is hidden. If you move your mouse to the bottom of the screen, it should come up.”
Mary: “The bar is there but I don’t see the clock.”
Me: “Are you sure? It should be on the bottom right of the screen.”
Mary: “I don’t see it.”
Me: “So you do not see an area on the bottom right that shows the time?”
Mary: “Yes I see that.”
Me: “What did you think I meant by clock? What do you call that?”
Mary “I call it the calendar.”
I started laughing on the phone when she said that. Apparently a display of time is not called a clock in her eyes.
Since, it took us 10 minutes just to find the clock, I decided to walk over to her office and do this one in person, because if something so simple took that long, I’d be on the phone for hours.
To be fair to the user, she was retiring soon and practically had a foot out the door at that point, so she probably just didn’t give a crap. It’s just hard to comprehend how anybody could be confused at what a CLOCK is.